Playtopiazones PRIVACY POLICY

At Playtopiazones, we safeguard your privacy and the trust our community places in us. This Privacy Policy (“Privacy Policy”) describes the personal information we collect, the reasons we collect it, and the measures we take to keep it protected.

This Privacy Policy sets out how Playtopiazones collects, uses, maintains, and discloses information from users (each a “User”) through www.playtopiazones.com, including any subdomains, subpages, successor sites, or apps accessible via our website (the “Website”). It applies to the Website and to all products and services offered through it.

Scope of This Policy

This policy covers information we collect:

• Through the Website itself;
• Via email, text, or other electronic communications between you and the Website;
• Through mobile or desktop applications you download from or connect to this Website that enable non-browser interactions; and
• When you engage with our advertising or applications on third-party sites and services that link back to this policy.

This Privacy Policy does not apply to information:

• Collected offline or by any other means; or
• Collected by third parties, including apps or content (such as advertising) that may link to or be reachable from the Website.

Please read this Privacy Policy carefully to understand how we treat your personal information. If you do not agree with our practices, do not use the Website. By accessing or using the Website, you consent to this Privacy Policy.

We may revise this Privacy Policy from time to time (see “Changes to This Privacy Policy” below). Your continued use of the Website after any updates become effective signifies your acceptance of those changes, so we suggest reviewing this page periodically.

DATA CONTROLLER

This Privacy Policy is issued on behalf of Playtopiazones. When we say “Playtopiazones,” “we,” “us,” or “our,” we refer to the relevant Playtopiazones entity responsible for processing your data.

2. TYPE OF INFORMATION WE COLLECT AND HOW LONG WE WILL RETAIN THAT INFORMATION

Types of data collected – We collect personal information (defined below) and anonymous information (defined below) and may combine them to create aggregated information (see “Definitions”). For example, we collect:

• Contact details, such as first and last name, email address, residential address, and mobile or other phone numbers;
• Personal details such as gender, age/age range, or your image;
• Account credentials, including username, password, and profile photos;
• Transaction details provided when you make a purchase, request a redemption, or contact support—e.g., mailing address, phone number, and payment/redemption data (banking information, card details, account statements);
• Messages exchanged one-to-one or within a small group via text, live chat, posts, or similar channels;
• Information from third parties (e.g., platform providers like Facebook) regarding your use of or interest in our services;
• Location data, including device-provided location or IP-based location where permitted by law;
• Activity, technical, and device data—pages viewed, visit time and duration, usage frequency, referral source, preferences, interaction data, device model/type, unique identifiers, OS/browser version, and IP address; and
• Social Security Number or other government-issued identifiers where required for tax, “know your customer,” or anti-money-laundering laws.

How long we retain data – We retain your information for as long as needed to fulfill the purposes described in this Privacy Policy, unless longer retention is required or allowed by law. For UK residents, the table below lists categories of personal information collected or processed in the last 12 months and our intended retention period.

3. HOW WE COLLECT YOUR INFORMATION/SOURCES OF INFORMATION

We gather information you provide directly—when you visit our Website, create an account, make purchases, complete surveys or forms, or use features, services, and resources we make available. We also collect information by telephone or video and via written channels (email, live chat, mail, text message, or social media). Calls between Users and Playtopiazones representatives may be recorded for training, quality assurance, and compliance; by continuing a call, you consent to recording.

We further collect data about your use of our products and services via technologies present on our Website and connected apps— including cookies, flash cookies, pixels, tags, and APIs—whether or not you are logged in. See “Personal Data Collected via Technology” below for more details.

Analytics tools also help us measure performance on the Website and in our apps or services (including on third-party platforms). Additionally, we may rely on trusted sources to verify or supplement information you provide (for example, address or document checks).

4. HOW WE USE COLLECTED INFORMATION

The Data Controller is responsible for using your information as described in this Privacy Policy. Other Playtopiazones entities may access your information as processors acting on our behalf for these purposes.

In short, we use the information to operate the Website and deliver products/services, facilitate transactions, respond to inquiries, and meet regulatory obligations (including anti-fraud and anti-money-laundering requirements).

Where allowed by law and consistent with your choices, Playtopiazones may use User information for the following:

• Provide and manage requested services — registration, account setup, and anti-fraud checks.
• Improve support and services — your feedback helps us enhance products and assistance.
• Process payments — to service orders/purchases, conduct due diligence, and where needed verify source of funds. We share details with third parties only as necessary to provide the service.
• Personalize user experience — using aggregated insights to understand how Users engage with our Website.
• Contact you about services — via email, live chat, mail, or social media (promotions, contests, surveys, new features). Providing a telephone number may be deemed consent to receive automated texts (see clause 13). Marketing consent is not required for purchase.
• Send important notices — purchase confirmations, changes to terms or policies, and similar transactional updates. These communications are essential and not subject to opt-out.
• Comply with legal/regulatory duties — including responsible social gaming assessments, tax requirements, fraud/AML checks, and enforcement of our terms.
• Offer alternative dispute resolution — sharing necessary details with a trusted third-party partner to resolve disputes not settled internally.

We do not rely on automated decision-making within the meaning of European data protection laws.

5. PERSONAL DATA COLLECTED VIA TECHNOLOGY

To keep your experience simple and useful, we and our partners use industry-standard identifiers (e.g., cookies and similar technologies). These small files help us record certain information whenever you visit or interact with the Website. Examples include:

• Cookies — small text files stored by your browser to remember preferences. You can block or delete cookies, but some features may not function properly. Unless disabled, our system issues cookies when you visit our Website.
• Pixel tags/web beacons — code embedded in pages/emails to measure engagement (e.g., page visits, ad clicks, or whether an email was opened or forwarded).
• Mobile device identifiers — advertising IDs (e.g., Apple IDFA, Google Advertising ID) used for interest-based ads.
• Event tagging — tracking key actions (installs, purchases) to analyze performance and build audiences.
• Behavioral advertising — we may partner with third parties to display ads on our Website or elsewhere based on your interests. We do not control third-party tracking technologies; contact the responsible party if you have questions.

6. YOUR RIGHTS OVER YOUR INFORMATION

General rights

Subject to law and certain conditions, you may have rights regarding your personal information. To exercise them, contact our Data Protection Officer. These may include rights to access, object, correct, obtain a portable copy, withdraw consent, and request deletion. You will not be treated differently for exercising your rights.

These rights are not absolute and may be limited by legal or contractual obligations. We may update, correct, or remove incomplete or inaccurate data according to our internal policies.

Right to complain to a supervisory authority

You may lodge a complaint with the relevant data protection authority about our processing of your personal information.

Rights in direct advertising

If we process your information for direct marketing, you may object at any time, including to related profiling. Upon objection, we will stop processing your data for these purposes.

You can opt out of commercial messages by following the instructions in those communications or by contacting Customer Support.

Data deletion request

To protect users, we require identity verification before processing any account-data deletion request. This step confirms the request is from the rightful account holder.

If you request deletion, we may ask you to verify via email, phone, or other secure methods. For details, please contact our support team.

Opt-Out Preference Signals

Under UK GDPR, you may limit the collection of non-essential data from your device. Adjust your browser/device settings to block cookies or similar technologies, and you may enable Global Privacy Control (GPC) in supported browsers/extensions to signal your preferences automatically.

Blocking or deleting such technologies may affect certain features. To opt out of interest-based advertising, you can click here [insert link]. For users in other regions (e.g., EU), please refer to regional opt-out mechanisms. We honor opt-out signals for each browser where enabled.

UK Data Subject Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, UK residents have the following rights (among others):

1. Right to Access — request details of personal data we hold, processing purposes, categories, recipients, and retention periods.
2. Right to Rectification — request correction of inaccurate or incomplete information.
3. Right to Erasure — request deletion of your data, subject to legal/contractual obligations.
4. Right to Restrict Processing — request limits on processing in specific circumstances (e.g., contested accuracy).
5. Right to Object — object to processing for direct marketing, profiling, or other legitimate interests unless an overriding lawful basis exists.
6. Right to Data Portability — where applicable, receive your data in a structured, machine-readable format for transfer to another controller.

How to Submit a Request

To exercise your rights, you (or an authorized representative) must:

1. Provide enough information to verify your identity (full name, email, and other reasonable details); and
2. Clearly describe your request—access, correction, deletion, restriction, objection, or portability—and any relevant specifics.

We aim to respond within one month of receiving a valid request. If a request is complex or numerous, we may extend by up to two additional months and will inform you of the reason for any delay.

How to Exercise your rights

To exercise any of these rights please email us at [email protected]. We may need to verify your identity and place of residence before completing your request. Please (1) contact us from the email/account in question or provide login credentials for verification, and (2) include sufficient detail for us to understand, evaluate, and respond. Requests meeting both criteria will be treated as a “Valid Request.” We will contact you if additional information is required solely to verify and complete your request. You do not need an account to submit a Valid Request. We do our best to respond within one month unless circumstances justify an extension.